Refund policy

RETURN & REFUND POLICY

Last Updated: May, 2026

We want you to love your Gems & Shine experience.

Returns

Returns may be requested within 30 days of delivery.

To be eligible for a return:

  • Item must be unused
  • Item must be in original packaging
  • Item must be in resalable condition

Non-Returnable Items

We cannot accept returns for:

  • Opened or partially completed kits
  • Digital products
  • Gift cards
  • Personalized or custom items
  • Final sale items

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery.

Please include:

  • Order number
  • Description of the issue
  • Clear photos of the product and packaging

We will work quickly to resolve the issue through replacement, store credit, or refund.

Refunds

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for processing.

Shipping fees are non-refundable unless the error was caused by us.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.